Delivery Information
Delivery Times
Our commitment is to process and ship your order promptly, ensuring that your travel plans proceed without a hitch. Here’s what you can expect once you’ve completed your purchase:
Standard Delivery
24 to 48 hours in most locations.
Extended Delivery
Up to 72 hours, with some remote areas in Australia, New Zealand, or Brazil requiring up to 96 business hours.
Operational Days: We process orders every business day, excluding weekends and official public holidays.
Global Reach
No matter where you’re starting your trip, we’ll make sure your JR Pass comes to you with our Free 24/48h Worldwide Delivery service.
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Delivery Confirmation: You’ll receive an email confirmation once your order is dispatched.
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Tracking: An online tracking number will be provided so you can monitor your shipment's progress.
Order Assistance
We're here to ensure your satisfaction and peace of mind.
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Order Queries: Contact us for any questions or to rectify any mistakes with your order.
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Delivery Issues: While we strive for punctuality, delays due to external factors beyond our control won’t qualify for a refund based on delivery time alone.
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Address Modifications: Reach out to us for assistance and to discuss any potential additional costs.