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Delivery Information

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Begin your journey even before you set foot in Japan. With our dedicated delivery service, your Japan Rails Pass will reach you swiftly and securely, wherever you are in the world. Here's everything you need to know about our delivery process.

Delivery Times

Our commitment is to process and ship your order promptly, ensuring that your travel plans proceed without a hitch. Here’s what you can expect once you’ve completed your purchase:

Standard Delivery

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24 to 48 hours in most locations.

Extended Delivery

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Up to 72 hours, with some remote areas in Australia, New Zealand, or Brazil requiring up to 96 business hours.

Operational Days: We process orders every business day, excluding weekends and official public holidays.

Global Reach 

No matter where you’re starting your trip, we’ll make sure your JR Pass comes to you with our Free 24/48h Worldwide Delivery service.

  • Delivery Confirmation: You’ll receive an email confirmation once your order is dispatched.

  • Tracking: An online tracking number will be provided so you can monitor your shipment's progress.

Order Assistance

We're here to ensure your satisfaction and peace of mind.

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  • Order Queries: Contact us for any questions or to rectify any mistakes with your order.

  • Delivery Issues: While we strive for punctuality, delays due to external factors beyond our control won’t qualify for a refund based on delivery time alone.

  • Address Modifications: Reach out to us for assistance and to discuss any potential additional costs.

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Ready to Start ? 

Secure your gateway to Japan with confidence. With our robust delivery system, your Japan Rails Pass is just an application away.

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