Frequently Asked Questions

The Japan Rail Pass (JR Pass) is a special pass valid for unlimited travel on Japan Railways (JR) transportation, including most bullet trains (Shinkansen), local, regional, and some bus and ferry services. It's available only to tourists visiting Japan from abroad.

You can purchase a JR Pass online through our website. After purchasing, you will receive an exchange order which you will exchange for the actual pass upon arriving in Japan.

Refunds are possible for unused exchange orders returned within a year of issuance, minus a cancellation fee. Once exchanged in Japan, the JR Pass is non-refundable.

Unfortunately, lost or stolen JR Passes cannot be reissued. We recommend keeping your pass secure at all times.

There are two main types of JR Passes - the Standard Pass and the Green Pass (first-class). Additionally, regional passes such as the JR East Pass, JR Hokkaido Pass, etc., are available for travel within specific areas in Japan.

The JR Pass can offer significant savings, especially for longer trips or if you plan to travel between multiple regions. It's also a convenient way to explore Japan.

Discounts are available for children aged 6-11 years. Occasionally, we may have special promotions, so please check our website regularly.

You can exchange your JR Pass at most major airports and JR stations in Japan. You will need your passport and the exchange order you received when purchasing the pass.

The JR Pass is available for 7, 14, or 21 consecutive days. The validity period begins from the first time you use the pass and continues for the number of days purchased.

Yes, seat reservations can be made without additional payment at any JR ticket office across Japan. We recommend reserving seats for long journeys or travel during peak times.

The JR Pass does not cover some of the faster Shinkansen trains, private railway lines, and most non-JR buses. Also, the pass must be used on consecutive days.

Simply show your JR Pass at the manned ticket gates at the station. Do not use the automatic ticket gates.

Yes, the JR Pass is valid on local JR trains in cities, which can be a convenient way to explore destinations like Tokyo and Osaka.

No, there is no limit. You can use it as many times as you like during its validity period.

Delivery times vary but generally, the standard delivery time is between 24 to 48 hours, depending on your location.

If your exchange order has not arrived within the expected timeframe, please contact us immediately for assistance.

Yes, we provide worldwide shipping. Delivery times will vary based on your location.

Absolutely. You can choose to have the pass delivered to your hotel in Japan. Please ensure you provide the full address and check with the hotel regarding their policy on receiving parcels for guests.

Yes, you will receive a physical 'Exchange Order' after your purchase, which you need to bring with you to Japan. This Exchange Order is then exchanged for the actual JR Pass at a JR Pass exchange office in Japan. The physical Exchange Order is essential and must be presented along with your passport to receive your JR Pass.

The JR Pass is available to foreign tourists under a "Temporary Visitor" entry status and Japanese nationals living outside of Japan who meet certain conditions.

You will need to show your passport with a "Temporary Visitor" stamp or visa when exchanging your JR Pass voucher in Japan.

No, the JR Pass is only available to tourists with a "Temporary Visitor" status and not available to long-term residents.

Your 'Temporary Visitor' status should be valid for the duration of your intended use of the JR Pass. Typically, this status is granted for a stay of up to 90 days.

No, the JR Pass is exclusively for tourists visiting Japan under the 'Temporary Visitor' entry status. It is not available for other types of visas.

There are no age restrictions for the JR Pass itself. However, there are child rates available for children aged 6-11 years. Children under 6 travel for free when accompanied by a pass holder.

No, the JR Pass can only be used if you have been granted the 'Temporary Visitor' status. If this status is not granted, you will not be able to exchange your voucher for the JR Pass.