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Refund Policy

At Unika302 LLC, we understand that travel plans can change, and we are committed to providing a flexible refund policy for our customers. This policy outlines the conditions under which refunds for Japan Rail Pass Exchange Orders purchased through our website are processed.

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General Refund Conditions:

  • Eligibility for Refund:

    • Refunds are available for Exchange Orders that have not been exchanged for a Japan Rail Pass.

    • The Exchange Order must not be lost or stolen.

    • A refund request must be made within one year of the issue date of the Exchange Order.

  • Refund Amount:

    • JapanRailsPass will refund the Exchange Order at 80% of the ticket value.

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Cancellation Protection:

  • With Cancellation Protection:

    • Customers who have purchased Cancellation Protection will receive a 100% refund of the unused ticket price upon request.

    • Cancellation Protection itself is non-refundable.

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Conditions for Dispatched Orders:

  • If orders have not been dispatched, the unused Exchange Orders must be returned to JapanRailsPass before any refund is processed.

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Non-Refundable Situations:

  • Rail passes that have been activated in Japan or partially used are not eligible for a refund.

  • Postage or any other booking fees are non-refundable.

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Damaged or Incorrectly Supplied Items:

  • Faulty Items: If an item is found to be damaged or faulty as a result of our error, we will offer a replacement or a full refund, including postage costs.

  • Incorrect Orders: For items incorrectly supplied or mistakes in fulfilling your order, a full refund (including postage costs) will be provided.

  • Return Requirements: Items must be returned with a copy of the delivery note or receipt.

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Deductions and Delivery Costs:

  • In cases of change of mind, we may reduce your refund to reflect any reduction in the value of the goods caused by handling them beyond what is necessary.

  • The maximum refund for delivery costs will be based on our least expensive delivery method.

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Return Instructions:

  • Items should be returned in their original packaging.

  • Contact us before returning any item. Unannounced returns may be refused.

  • Items remain your responsibility until received by us. We recommend using a secure delivery method.

  • Conditions above must be met for JapanRailsPass to process the refund.

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Processing Time and Delays:

  • Please allow up to 14 days (in addition to the delivery time) for the return and refund to be processed.

  • In case of delays caused by events outside our control, we will contact you to minimize the effect of the delay.

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Final Note:

Refunds are subject to the discretion of JapanRailsPass. Returns not adhering to this policy may incur a charge proportionate to the costs of processing.

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Contact Information:

For any queries regarding refunds, please reach out to our customer service team.

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